Director of Rooms

JOB DESCRIPTION

Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Doubletree San Jose managed by Hilton and proud to be supported by a dedicated union team, is seeking a dynamic individual to join us as the Director of Rooms!

A Director of Rooms is responsible for directing and administering the operations of key guest contact departments in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Director of Rooms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
• Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
• Recruit, interview and train team members
• Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments

The annual salary range for this role is $110,000 – $125,000 and is based on applicable and specialized experience.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities
• https://jobs.hilton.com/apac/en/job/HOT0BW7P/Director-of-Rooms-DoubleTree-San-Jose