Manager, People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, People & Culture – Strategic Projects & Global Policy

The Manager, P&C Strategic Projects & Global P&C Policy is a high-impact role at the intersection of governance, transformation, and strategic execution. You will:

• 1. Lead Global Compliance & Policy Governance – Oversee and enhance our ethics and compliance platform, ensuring policies are up-to-date, accessible, and aligned with evolving regulations and organizational standards.
• 2. Support P&C Technology Transformation – Partner with the P&C Leadership Team Stakeholders and Technology team on the delivery of key People & Culture system enhancements and integrations. This role will focus on the coordination of all P&C stakeholders and SMEs to develop clear accountability and project management organization of the P&C teams deliverables at each phase of the transformation. Additionally, it will bring the lens of compliance and policy to process re-engineering business requirements and UAT stages in particular.
• 3. Deliver Strategic Projects – Manage cross-functional initiatives that advance our People & Culture priorities, from transformation programs to process optimization, ensuring measurable results and sustainable change.

Working in close partnership with the Chief People & Culture Officer, you will gain direct exposure to executive decision-making, shape initiatives that impact the entire organization, and develop professionally through mentorship and collaboration with senior leaders. This role offers a unique opportunity to combine policy, compliance program management, technology project management, and development of Board and C-Suite Talent Strategy content in a single, influential position.

What You’ll Be Doing:

Lead Global P&C Compliance & Policy Governance (50%) 

• Administer and manage the ethics and compliance platform (Convercent), ensuring timely case management workflows, and consistent global usage. Support transition to new platform with an eye towards improved reporting and insights while balancing appropriate connections to prior platforms trend data.
• Monitor compliance reporting trends and coordinate quarterly/annual reporting for leadership.
• Maintain and regularly update the global People & Culture policy library, ensuring version control, legal alignment, and accessibility across the organization.
• Liaise with external legal counsel and internal stakeholders to ensure policies and tools remain compliant with applicable regulations and best practices.

Support P&C Technology Transformation (20%) 

• Serve as the project coordinator of P&C team deliverables and timelines for the P&C technology roadmap initiative.
• Act as a conduit between the People & Culture team and technology teams
• Track milestones, identify risks, and help drive project documentation, testing, and adoption activities.
• https://careers.fourseasons.com/us/en/job/REQ10358304/Manager-People-Culture-Strategic-Projects-Global-Policy