Front Desk Experience Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Front Desk Experience Supervisor. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the “tourist corridor” between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Target Hire Date: October, 2025

Be You

 The Guest Experience Supervisor is a key element of the Front Office operations team. Works alongside line staff and may act as manager on duty when managers are not available (including overnight shift coverage). Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements:

• At least 2 years of relevant work experience in a Luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast pace working environment.
• Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.
• Reading, writing and oral proficiency in both Spanish and English language
• Requires ability to operate computer equipment and office equipment.
• Great organizational skills.
• Attention to detail.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.

Master Your Cratf

https://careers.fourseasons.com/us/en/job/REQ10358452/Front-Desk-Experience-Supervisor