Head Concierge

Responsibility and Environmental, Social, and Governance (ESG) activities.

You will join a Flagship iconic Pullman leading Premium market in Jakarta with 317 Rooms and the biggest Pillar-less Ballroom of the City.

Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia.

With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9 meeting & conference venues hosting up to 5.000 delegates, and the relaxing Fit & Spa, the hotel is ideal for business & leisure travelers with its pop-art interior design.

• Oversee and manage all aspects of the concierge department, including staff supervision, training, and performance evaluation
• Develop and implement innovative concierge services and programs to enhance guest experiences
• Provide personalized recommendations and arrange high-end services for VIP guests, including exclusive dining reservations, luxury transportation, and bespoke cultural experiences
• Foster a culture of excellence and continuous improvement within the concierge team
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
• Manage and resolve complex guest inquiries and concerns with the utmost professionalism and empathy
• Maintain and expand a network of local and international contacts to provide exclusive experiences and services to guests
• Stay up-to-date with the latest trends in luxury hospitality and implement best practices in concierge services
• Manage departmental budget and allocate resources effectively
• Ensure accurate and timely communication of guest preferences and requests across all shifts
• Act as an ambassador for the hotel, representing it at industry events and maintaining relationships with key partners

• Diploma or degree in Hospitality Management or a related field
• Minimum of 2-3 years of experience in a luxury hotel concierge role, with at least 1-2 years in a leadership position
• Membership in Les Clefs d’Or is highly desirable
• Fluency in English, both verbal and written
• Excellent knowledge of Jakarta, Indonesian culture, and key attractions in the region
• Experience in luxury hospitality is preferred
• Demonstrated ability to lead and motivate a team in a fast-paced, multicultural environment
• Exceptional interpersonal and communication skills, with a natural flair for building relationships
• Strong attention to detail and ability to manage multiple priorities efficiently
• Proficiency in hotel management systems
• Flexibility to work various shifts, including weekends and holidays
• Courteous, helpful demeanor with a passion for delivering exceptional guest experiences
• Ability to remain calm under pressure and make quick, sound decisions
• Cultural sensitivity and understanding to manage an international mix of guests