Phone Operator

bout Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the role

Handle all incoming and outgoing calls with warmth, professionalism, and efficiency, ensuring every guest feels heard, valued, and well assisted. Coordinate communication between internal departments, making you a key link in delivering exceptional service.

What you will do

• Assist guests with general inquiries, room service orders, reservations, wake-up calls, and requests for information or assistance.
• Direct calls to appropriate departments or personnel.
• Monitor emergency calls and respond according to established procedures.
• Handle guest complaints or issues with empathy and ensure proper follow-up.
• Maintain accurate records of guest requests and ensure timely follow-through.
• Update and manage the internal telephone directory.
• Work closely with the Front Office, Housekeeping, In-Room Dining, and Engineering teams to ensure smooth communication.
• Ensure all communications systems and equipment are functioning properly; report technical issues when necessary.
• Maintain a calm and composed demeanor during high call volume or emergency situations.

What you bring

• Previous experience in a customer service or hotel communications role preferred.
• Excellent verbal communication skills and a clear, pleasant speaking voice.
• Strong multitasking and organizational skills.
• Proficiency in phone systems and basic computer applications.
• Ability to remain calm and professional in stressful or emergency situations.
• Fluent in English; and Japanese.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals