Guest Relations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Relations Agent

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

 

Job Description

 

    1. Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.
    2. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
    3. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter.
    4. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
    5. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
    6. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.
    7. https://careers.accor.com/global/en/job/guest-relations-agent-in-rixos-premium-magawish-suites-and-villas-hurghada–jid-71547

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

FT Valet Parking Attendant

Job for: Locals

A Valet Parking Attendant is responsible for greeting guests and transporting vehicles in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Valet Parking Attendant, you would be responsible for greeting guests and transporting vehicles in the hotel’s continuing effort to deliver outstanding guest service […]

United States

Bellperson

Job for: Locals

JOB DESCRIPTION Are you passionate about providing exceptional service and making guests feel at home? If so, we have the perfect opportunity for you! At Hilton Sedona Resort at Bell Rock, we believe that every guest deserves a warm welcome and a memorable experience. Join our dedicated team and be the friendly face that sets […]

United States

Switchboard Operator

Job for: Locals

A Switchboard Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Switchboard Operator, you will accept, deliver and respond to Guest and management messages, enquiries […]

Canada

Assistant Front of House Manager

Job for: Locals

Conrad Fort Lauderdale Beach is looking for a Assistant Front of House Manager to join the Team! This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil boutique Spa, over 10,000 […]

United States

Front Desk Supervisor

Job for: Locals

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor […]

Mexico

Add Your Heading Text Here