Spa Receptionist

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Summary:

The Spa Receptionist is the first point of contact for all guests, offering a warm welcome and ensuring a seamless, luxurious experience from start to finish. This role involves handling guest appointments, providing information about the spa’s exclusive services, and delivering exceptional customer service in a tranquil and upscale setting. The Spa Receptionist will play a key role in maintaining the high standards.

Responsibilities:

Guest Reception:

• Greet and welcome guests with warmth and professionalism upon arrival at the spa.
• Ensure guests are informed about the spa’s services, offerings, and promotions in a friendly and knowledgeable manner.
• Confirm, check-in, and check-out appointments, ensuring accuracy in guest details and booking information.

Appointment Scheduling:

• Efficiently manage reservations, cancellations, and adjustments to bookings, ensuring smooth service flow.
• Answer phone calls, emails, and in-person inquiries, providing expert advice on services, treatments, and availability.
• Coordinate with therapists and spa team members to ensure that services are delivered promptly and to the highest standard.

Customer Service Excellence:

• Provide a personalized experience by addressing guest preferences and special requests.
• Handle any guest concerns or issues, ensuring swift resolution while maintaining the brand’s high service standards.
• Promote spa services, products, and exclusive packages to enhance guest experience and maximize revenue.

Administrative Support:

• Process payments (cash, credit/debit card transactions) and issue receipts accurately.
• Maintain organized records of guest visits, treatment preferences, and feedback.
• Assist with inventory management, ensuring the spa’s products and equipment are well-stocked and presentable.
• https://careers.accor.com/global/en/job/spa-receptionist-in-gem-forest-hotel-nairobi-mgallery-collection-nairo-jid-71509