Front Office Operations Manager

Hilton New York Midtown is looking for Temporary Front Office Operations Manager to join our team. It’s all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets, and travel in and around the city.

Shift: This role requires full availability.

Pay Range: $70,000 – $80,000 / annually

What will I be doing?

As a Temporary Front Office Operations Manager, you will be responsible for (but not limited to) the following:

•        Encourage team spirit amongst staff members with leadership and guidance.
•        Interview, select, and train Front Office and Housekeeping Team Members in proper work procedures and techniques. Supervise and monitor the work performance of Team Members by conducting room inspections.
•        Communicate effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Guest Service, Front Office, Reservations, Front Desk Agents, and Housekeeping staff in the details of work. Observes performance and encourages improvement. Attend various operational-related meetings to obtain and disseminate pertinent information.
•        Greet guests immediately with a friendly and sincere welcome, use a positive and clear speaking voice and listens to and understands requests, issues, and situations from both guests and Team Members.
•        Manage Front Office and Housekeeping operations through times of stress, and emergencies resolves guest concerns, and implements resolutions by using discretion and judgment.
•        Use creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high-quality guest relations.
•        Provide coaching and counseling of Team Members and conducts performance reviews when needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality – We’re passionate about delivering exceptional guest experiences.

Integrity – We do the right thing, all the time.

Leadership – We’re leaders in our industry and in our communities.

Teamwork – We’re team players in everything we do.

Ownership – We’re the owners of our actions and decisions.

Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes: 

Quality

Productivity

https://jobs.hilton.com/apac/en/job/HOT0C0GG/Front-Office-Operations-Manager-Temporary-New-York-Hilton-Midtown