Receptionist

JOB SUMMARY

Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures

CANDIDATE PROFILE 

Education and Experience

• At least 2- 3 years’ experience in a Receptionist/ Front Desk Agent position within a Hotel environment
• An appropriate recognized qualification would be advantageous
• Proficiency in Microsoft packages
• Working Knowledge in Fidelio Opera
• Available to work flexible working hours and rostered shifts as and when required

CRITICAL WORK ACTIVITIES

Safety and Security

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

https://careers.marriott.com/guest-experience-expert-receptionist/job/D455D2597FC987B8986CCF0976513497