Spa Concierge

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Concierge to join the team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Classification:Full-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.  (Spa is open from 7:00am – 7:30pm)
• Pay Rate: The hourly rate is $24.09 per hour and is based on applicable and specialized experience and location. 

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

A Spa Concierge, you would be responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner

The ideal candidate will have experience working in a Spa environment and has the ability to work with Book4Time scheduling system. Someone who is into wellness and sales, has a friendly/warm personality and is comfortable speaking with guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• https://jobs.hilton.com/apac/en/job/HOT0C0RN/Spa-Concierge-Kilolani-Spa-at-Grand-Wailea-A-Waldorf-Astoria-Resort