M&E Supervisor

KCC & RADISSONBLU HOTEL.

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

A. PRIMARY OBJECTIVE OF POSITION

Under the general guidance of the Convention Centre Manager, maximize revenue and guest satisfaction by negotiating Meetings & Events/BGR business and coordinating the execution of this business with other departments in accordance with the business plan. The job incumbent should be proactive, and achieve results, maximize guest satisfaction and venue profitability by managing the meetings & events function. All work is to be carried out in line with the venue’s guidelines and business plan, the departmental business plan, and The Radisson Hotel Group’s corporate guidelines and service concepts, in accordance with the Meetings & Events Promises, accredited by MPI (Meeting Professional International).

B. CORE WORK ACTIVITIES

Managing Profitability

1.0Monitors venue operations performance against budget.

2.0Coaches and supports direct reports to effectively manage events, and general operations.

3.0 Directs and supervises the activities of the waiters, barman and busboys assigned in the function that he/she covers.

4.0 Under the general guidance of the Venue Manager in accordance to the Policies and Procedures.

5.0 Monitor all correspondence to ensure it meets with company policy and procedures.

6.0 Protect and preserve the assets of the company.

Managing Revenue Goals

1.0 Responsible for assigned events as Floor Manager directly manage the operations of an assigned event, including but not limited to banquets conference, caterings, logistic, food and beverage services.

2.0 Responsible ensuring sufficient operating guest supplies, beverage supplies and operating equipment for event assigned.

3.0 Compile information, complete and submit reports to authorized management or Accounting as required, accurate and timely submission reports such as Weekly/Monthly Stock Inventory, Staff Attendance and others.

4.0 Working closely with the Event Planning Manager / Coordinator, Chef and other departments, he / she is responsible for the execution and delivery of assigned events, maximizing revenue, utilization of meeting space and working to achieve or exceed the defined budgeted revenues for the department.

5.0 Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.

6.0 Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.

7.0 Responsible for consistently implementing the service standards and operating procedures in the department.

https://radissoncareers.com/job/m-and-e-supervisor-in-kigali-rwanda-jid-32221