Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Washington Hilton is seeking a full-time Guest Service Agent to join their Front Office team! This 1107-room property is within blocks of Dupont Circle and Adams Morgan, with The White House and National Mall less than two miles away!

The ideal candidate will hold comparable Front Desk experience or a min of 6months of customer service experience and have full availability to work the ever-changing schedule of hospitality, which includes overnight shifts. This is a fantastic opportunity for those seeking to begin their hospitality career.

Shift Pattern: flexibility with AM, PM and overnight shifts, with mostly overnight shifts starting at 11.15PM and ending at 6.45AM and PM shifts starting as early as 2.45PM and ending as late as 11.15PM. Availability for weekends and holidays is required.

Pay Rate: $29.30 per hour, plus incentives

Medical Insurance Coverage available – for you and your family!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Access to pay when you need it through DailyPay
  • Mental health resources including Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel program: 100 nights of discounted travel
  • Parental leave to support new parents
  • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
  • 401K plan and company match to help save for your retirement
  • Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • https://jobs.hilton.com/apac/en/job/HOT0C10J/Guest-Service-Agent-Washington-Hilton

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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