Concierge

A Concierge/Airport Representative ensures a high level of customer service in terms of welcoming guests at the airport as well as serving as a key point of contact for VIPS and guests throughout their stay at the hotel, providing information about the hotel’s services and the island’s attractions.

What will I be doing?

A Concierge is responsible for managing the first impressions of our Guests. As an Airport Representative you will assist guests in various requests and enquiries such as transportation, hotel accommodation and other information or assistance that they may require. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure brand service standards are consistently practiced at all times
• Ensure that courteous, prompt and efficient service is given to all guests
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure needs and requests of all VIPs, repeat and arriving guests are met, exceeding guests’ expectations
• Ensure that all arrival guests with flight details are assisted with luggage and transportation
• Ensure to be neatly groomed and well attired at all times whilst on duty
• Report to Duty Manager in the hotel over phone on arrival to airport to obtain any necessary reports and highlights of
  the day
• Meet and greet guests with the limousine, assist with luggage, and the hotel’s airport representative to inform of guests arrival
• Continuous communication with Duty Manager to ensure seamless check-in and procedures for guests
• https://jobs.hilton.com/apac/en/job/HOT0C18K/Concierge-Airport-Representative-Part-time