Spa Front Desk Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Responsibilities

Plan, organize, control and direct the schedule for the Spa Receptionist/Attendant employees. Responsible of arranging the spa appointments while greeting and accommodating guests. To greet, accommodate and facilitate guest arrival and departure in the spa. To respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction. Ensure the established Four Seasons service and core standards are met. Ensure the appropriate amount of inventory is maintained through ordering. Ensure that groups and VIP guests are managed properly through introductions, tours and billing. Responsible for completing glitch guest resolution and follow up in a timely manner. This role has direct contact with guests and as such good communication skills are a necessity.  This position does require an applicant with a flexible schedule, able to work morning/evening shifts, weekends, and holidays.

Preferred Qualifications and Skills

• Hospitality / Business Management college degree preferred

• One to two years previous experience in a supervisory level position within a luxury Spa preferred

• Good command of the English language

• Successful candidate must possess legal work authorization in the United States

What to Expect:

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Hourly Rate: $25.24
• Medical, dental, and vision insurance
• Holiday, vacation, and sick pay
• Discounted RTD Flex Pass for employees
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Complimentary dry cleaning of employee uniforms
• https://careers.fourseasons.com/us/en/job/REQ10361697/Spa-Front-Desk-Supervisor