Night Manager

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland’s CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Full-Time Night Manager (40-hours per week) who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor’s lifestyle brand collective Ennismore!

The Role 

• Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
• Manage and support the night staff, including front desk, security, and housekeeping teams.
• Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
• Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
• Take phone booking for reservations and monitor the overnight reservations email account.
• Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
• Liaise with other departments to ensure seamless operations and communication.
• Uphold the hotel’s standards and policies, ensuring compliance with health and safety regulations

About You

• A minimum of one year of prior experience as a Night Manager, with a demonstrated background in supervisory or management roles within the hospitality industry, preferably in a night shift capacity.
• A New Zealand Diploma, or higher qualification, in Hospitality Management.
• Previous reservation experience as hospitality is a live 24 hour a day business
• Strong leadership and team management skills.
• Strong presentation and organisation skills
• Excellent communication and interpersonal abilities.
• Ability to remain calm under pressure and handle emergency situations efficiently.
• Strong problem-solving skills and attention to detail.
• Proficiency in hotel management software and front office systems.
• Flexibility to work a rotating 7-day roster which includes night shifts, weekends and public holidays.
• Valid LCQ certificate, a current holder of a Manager License and valid First aid Certificate.
• Full drivers license essential (Ability to drive manual).
• https://careers.accor.com/global/en/job/night-manager-front-office-in-so-auckland-auckland-new-zealand-jid-74086