Front Desk Supervisor

JOB DESCRIPTION

Embassy Suites by Hilton Atlanta Buckhead is searching for a full-time Front Desk Supervisor to join their team!

This beautiful property has 326 suites and is in the Buckhead fashion district between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead – just blocks from a MARTA rail station!

The ideal candidate for this role will demonstrate a strong passion for providing exceptional service to guest, possess excellent teamwork skills, maintain open availability, have a minimum of 2 years experience as a front desk supervisor in a hotel, previous experience with Hilton and working knowledge of OnQ are required for this role.

Shift Pattern: Full open availability is required including weekdays, weekends, and holidays between the hours of 7am – 11:30pm

Pay Rate: $19.00 per hour

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

•        Access to your pay when you need it through DailyPay
•        Medical Insurance Coverage – for you and your family
•        Mental Health Resources
•        Best-in-Class Paid Time Off (PTO)
•        Go Hilton travel discount program
•        Supportive parental leave
•        Matching 401(k)
•        Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
•        Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
•        Career growth and development
•        Team Member Resource Groups
•      Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• https://jobs.hilton.com/apac/en/job/HOT0C1Y5/Front-Desk-Supervisor-Embassy-Suites-by-Hilton-Atlanta-Buckhead