Communications Operator

Hilton San Francisco Union Square is looking to add a Communication Operator to the team.  If you are passionate about delivering exceptional guest service, this role is for you!

Our hotel features 1,921 guest rooms and more than 29,000 square feet of stunning event space. We’re just two blocks from Union Square and the Westfield San Francisco Centre.

Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family.  Join us where we know that you’ll love being a part of Hilton, the best hospitality company in the world.

The ideal candidate will possess:

• Minimum one year customer service experience
• Schedule flexibility, including working overnight shifts
• Prior hospitality experience is preferred

Shift Pattern: Varies AM/PM/overnight, weekends and holidays are required

The pay rate: $25.98(90 Day Probationary Rate). $34.64 (Full Rate)

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

What will I be doing?

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

https://jobs.hilton.com/apac/en/job/HOT0C1WY/Communications-Operator-Hilton-San-Francisco-Union-Square