Guest Experience Team Leader

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Team Leader

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.  We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

#BELIMITLESS #workyourwayataccor #accor-careers-pacific

 

Job Description

 

KEY RESPONSIBILITES

  • Assist the Front Office Leadership team ensure the smooth and efficient operation of the Front Office department.
  • Work alongside the team, proactively handling guest complaints, assist guests with requests professionally and efficiently.
  • Provide efficient, courteous, friendly and professional information and service to all guests and colleagues.
  • Work together with trust & transparency so that colleagues and management meet the goals of the departments.
  • Assist in on-boarding training and induction for all Front Office employees.
  • Direct daily front office operations and ensure Hotel policies and procedures are adhered to

 

Qualifications

 

Knowledge and Experience

  • A good working knowledge of OPERA Cloud
  • Previous experience using ResaWEB, TrustYou and HotelLINK desirable however not essential.
  • Must hold or be willing to hold a current responsible service of Alcohol Certificate (recognized by QLD)
  • Must hold or be willing to hold a current First Aid Certificate

 

Competencies

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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