Quality and Training Supervisor

 A quality and training supervisor is responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience while support management on proper policies and procedures.

What will I be doing?

As a  quality and training supervisor, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience. An HR Training Officer will also be required to support and advise management on proper policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Support and advise Managers on proper policies and procedures
• Support the hotel with departmental training requirements
• Organise, deliver, and evaluate training programmes as required
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Ensure absence monitoring is in line with company guidelines
• Maintain online personnel system, payroll system, and monthly reporting
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Assist in the organisation of Team Member social events
• Work with local organisations and schools to promote the hospitality industry
• Promote and endorse staff benefits
• Assist and resolve team member and management queries

What are we looking for?

A quality and training supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in HR Officer or equivalent role
• Positive attitude
• https://jobs.hilton.com/apac/en/job/HOT0C0OJ/Quality-and-Training-Supervisor