Complex Group Sales Manager

A Groups and Events Manager is responsible for overseeing the Sales Coordinators and the Groups Coordinator working with the Hotel to achieve pre-established goals. Responsible for maximizing sales results Hotel Groups and Events.

What will I be doing?

As a Groups and Events Manager, you will work following the development of the Groups and Sales Coordinators team who will attend the events in the hotel, always validating the quality and efficiency of our services and also should do the following tasks with the higher standards: Specifically, the Groups and Events Manager will perform the following tasks to the highest standards

• Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goal
• Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events
• Get involved with the negotiations for groups and events to maximize the results
• Coordinate the “function meeting” with the vital information about the groups and events that will happen in the next 10 days
• Be responsible for the weekly communication meeting with the coordinators
• To know and promote the hotel facilities and also to have the knowledge of our competitors’ strengths and weakness
• Organize the hotel’s visit and attend the unexpected requests
• Be the contact between the client and the hotel staff, when it’s necessary
• Team work and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date
• Update daily the sales activities on the hotels systems, ensuring that information is correct and consistent to be in the Groups Report
• Review rates, groups, deadlines and waiting lists
• Review commission reports for groups, events and Food and Beverage
• To be part of special activities, such as: secretaries cocktails, welcome dinner for groups, etc.
• Make sure that all the request should be answered in 24 hours
• Keep yourself informed about the clients and engage the relationship with them
• To keep a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfaction
• Comply with the stipulated times and adapt to changes according to the hotel’s operation’s needs
• https://jobs.hilton.com/apac/en/job/HOT0C1DX/Complex-Group-Sales-Manager-Conrad-Tulum-Waldorf-Astoria-Riviera-Maya