The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Lobby Ambassador to join the Front Office Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California’s surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.
Want to learn more? Hotel Website, Facebook, Instagram
What Will I Be Doing?
The Lobby Ambassador plays a key role in creating a warm and welcoming environment for all guests entering the hotel. As the face of the property, this individual ensures a seamless arrival experience by greeting guests, offering assistance, and providing information to enhance their stay. The Lobby Ambassador acts as a liaison between guests and hotel departments to ensure personalized service and guest satisfaction.
Key Responsibilities:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests […]
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