Country/Region
United States of America
Province/City
Hawaii
Hiring Entity
Kona Village Resort, A Rosewood Resort
Department
Talent and Culture
Job Type
Full-time Permanent
OVERVIEW/BASIC FUNCTION:
Responsible for providing comprehensive administrative support to the Talent and Culture team, inclusive of the administration and maintenance of managing records, scheduling, handling inquiries, supporting associate processes and procedures related to compliance, files, onboarding, data management and culture building.
RESPONSIBILITIES:
· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
· Ensure that standards are maintained at a superior level on a daily basis.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
· Maintain knowledge of all hotel services/features and hours of operation.
· Access all functions of computer.
· Set up work station with necessary supplies and resource materials.
· Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
· Answer telephone.
· Greet all individuals arriving at office and assist with their needs.
· Maintain accurate trace files and communicate daily traces to Director of Talent and Culture.
· Maintain filing procedures.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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