Front Desk Agent

re you a people person with a passion for hospitality? Do you love making guests feel welcome and ensuring their stay is nothing short of exceptional? Join our team at Embassy Suites by Hilton Biltmore—where warm smiles, outstanding service, and Arizona sunshine come together every day!

Be the reason guests love their stay at Embassy Suites Biltmore!
Apply today and start your journey with a team that takes pride in creating memorable experiences—one guest at a time.

What We’re Looking For:
A positive, professional attitude and team-player mindset
Strong communication and multitasking skills
Previous hotel or customer service experience a plus
Availability to work flexible hours, including weekends and holidays

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C2ZU/Front-Desk-Agent-Embassy-Suites-Phoenix-Biltmore