Responsibilities

1. General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.

• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.

1. Departmental:

Spa Operations

• Responsible for the daily operations of the Spa & Wellness including guest and colleagues’ interactions.
• Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
• Taking Spa reservations and attending to guest enquiries when necessary.
• To ensure operational flow, discuss any issues.
• Dealing with dissatisfied or disgruntled guests
• Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
• Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability
• Special guests, group bookings and VIP’s
• Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa & Wellness.Departmental Meetings

• Daily briefings with concierge and attendant team
• Weekly meetings with the Spa Operations Manager
• https://careers.mandarinoriental.com/jobs/assistant-spa-manager-riyadh-ar-riyad-saudi-arabia