Responsibilities:

• Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.
• To organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.
• Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities.
• Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.
• To implement and monitor a data collection system in spa operations for birthdays, anniversaries and special occasions
• To implement and monitor a guest feedback system for spa guest departures.
• To organize and carry out all duties relating to any special arrangements for spa guests
• To monitor and follow-up guest complaint return visits in order to achieve maximum guest satisfaction and provide feedback to the Spa Manager
• To work in liaison with the spa manager on monthly GSS results
• To entertain guests and VIPs, building relationships with them whilst encouraging repeat custom
• To assist the spa reception with check-in and check-outs, aiding in the efficient flow of service
• To update the spa database on guests’ history profiles and guest preferences, providing accurate information at all times
• To promote the spa and hotel facilities to all guests and visitors
• To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests

 Requirements:

• 0–2 years of experience.
• Good in English ( Writing and speaking)
• Female for a (Female SPA)

https://careers.mandarinoriental.com/jobs/spa-receptionist-local-only-riyadh-ar-riyad-saudi-arabia