Director Learning & Development MEA

Join the Accor Group, an ecosystem of over 5,500 hotels,10,000 restaurants, and lifestyle destinations in 110 countries.

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

This role is a key leadership position responsible for leading the successful operation of Accor Academy across the Middle East, Africa and Turkey hub, driving a learning & talent development culture and ensuring the delivery of operational performance through an integrated and innovative strategy.  As a key leader within our corporate People & Culture team, this role is responsible for driving a continuous learning culture, ensuring that learning is available, supported, prioritised and executed, enabling organisational learning to be achieved through robust processes for identifying, sharing and embedding knowledge.

Learning & Organisational Development Strategy

• In conjunction with the VP People Experience & Leadership Development, develop the annual learning strategy and catalogue offering, aligned to the regional People & Culture strategy and operational priorities
• Strategically partner / consult with key stakeholders and business leaders (VPOs, General Managers, Corporate leaders, People & Culture teams) to identify and understand learning needs, creating a best-in-class learning approach that balances Hub needs and priorities whilst optimising consistency, efficiency and alignment across Hubs / brands (where applicable)
• Together with Accor Academy team, establish a continuous learning, development and improvement culture. Direct Accor’s learning approach using learning analytics to drive insights, support decision making and focus activity into key areas of risk or opportunity
• Act as an adviser to effectively leverage resources and provide guidance to the business on use of emerging technologies, thought leadership, practices and trends. Support the on-going development and evolution of Heartist as a culture within all hotels in each country/region

Learning Delivery & Pre-opening support

• Ensure the delivery of high-quality learning solutions to business units across the Hub. Ensure that global brand and culture initiatives are embedded throughout the region.
• With a focus on embedding behavioual change, ensure a blend of different learning modes, including high quality solutions that supporting on-the-job learning, continuous feedback, leader as coach approach, virtual classrooms and e-learning.
• Certifies property based trainers/facilitators and L&D teams to deliver various programs, including the Heartist journey. Ensure pre-opening and re-branding hotels are provided with a high level of learning support

Academy Business Model

• Manage programs with agreed budget, selects and manages external consultant(s) or manages the deployment of internal consultants / SME’s as needed
• https://careers.accor.com/global/en/job/director-learning-and-development-mea-in-dubai-united-arab-emirates-jid-74942