Telephone Operator

*Provides courteous service to customers by operating the switchboard according to

standards.

*Communicates clearly and courteously.

*Demonstrates fluency in the use of equipment.

*Transfers incoming calls promptly to the appropriate extension.

*Assists customers make long distance calls by instructing them on the appropriate

procedures and/or placing calls for them.

*Responds to customer questions regarding the hotel, in-house facilities and local events.

*Provides courteous, prompt and accurate inter-hotel communications to staff and

customers.

*Takes and delivers accurate and complete messages.

*Ensures customer is awakened as requested by accepting, recording and executing

wake-up calls.

*Communicates with authorised employees by using paging system and/or radio.

*Follows established hotel security and safety policies as required.

*Identifies and forwards incoming faxes, customer mail, packages and messages

promptly.

*Prepares lists and reports as requested.

*Checks the daily arrival list.

*Practices ‘Yes I Can’ attitude.

• At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
• Excellent communication skills—clear, courteous, and professional on the phone.
• Strong ability to manage multiple calls and prioritize effectively.
• Age range: 25 to 35 years old.
• Skilled in resolving customer inquiries and complaints promptly and courteously.
• Familiar with telephone systems, call routing, and basic office software.
• Capable of working well under pressure in a fast-paced environment.
• Demonstrates a proactive and positive “Yes I Can” attitude to problem-solving and customer service.

https://radissoncareers.com/job/telephone-operator-in-doha-qatar-jid-32209