Guest Recognition Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston!

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston’s most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Reservations team as a Guest Recognition Specialist!

Responsibilities Include (but are not limited to):

• Ability to work, weekend, nights and holidays.
• Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera.  Arrivals preparation lead time is a minimum 2 days ahead of arrival date. Review includes:
• Global notes and preferences which may have been updated by another hotel and need to be incorporated for this stay.
• Copying ‘global’ preferences and notes to the PMS profile to ensure current accuracy.
• Action preferences by creating departmental notes and traces to notify the department.
• Action guest preferences for Incognito or PR profiles ensuring proper profile management of the corresponding PR/Incognito profile.
• Merge duplicate profiles for arriving guests ensuring the Webmaster profile is maintained as the master when applicable.

Preferred Qualifications and Skills:

• Requires reading, writing and oral proficiency in the English language.
• Must be able to work all shifts including AM, PM, weekends and holidays.
• Excellent interpersonal and communication skills, both in person and by telephone.
• Excellent and unwavering customer service
• Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
• 2-3 years’ experience in a similar role
• https://careers.fourseasons.com/us/en/job/REQ10363844/Guest-Recognition-Specialist-One-Dalton-Street-Boston