Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Experience Agent

The Johnson, part of the unique portfolio of Art Series Hotels, is situated in the heart of Brisbane’s vibrant Spring Hill. The Johnson offers guests a range of boutique open planned suites, an elegant penthouse, a 50 metre pool with sundeck, gymnasium plus conference and events facilities. This art lover’s paradise is conveniently located on cultural hub doorstep where likeminded creatives can enjoy live music, markets, and the bustling nightlife easily accessible by public transport.

 

 

Purpose

As a Guest Experience Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests’ entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

 

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts

 

Skills and Experience

  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Previous experience in hotel front desk operations is a valuable asset
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

 

 Accor Benefits

  • ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
  • Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
  • Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
  • Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities – We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.

 

https://careers.accor.com/global/en/job/guest-experience-agent-in-477-boundary-road-4000-spring-hill-aus-jid-76344

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Concierge Executive

Job for: Locals

Apply Shortlist Accor Hospitality Services is pioneering the transformation of tomorrow’s world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor’s vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This […]

Australia

Guest Service Agent

Job for: Locals

Mantra Midtown graces the heart of Brisbane, perfectly positioned near the bustling business and financial hub on Eagle Street, as well as the universities, Convention and Exhibition centres. Offering a range of self-contained studios, one and two bedroom apartments, this property appeals to all guests. You’ll never run out of things to do on your […]

Australia

Client Concierge Group Reservations

Job for: Locals

Apply Shortlist We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to […]

Australia

Head Concierge

Job for: Locals

Accor Hospitality Services is pioneering the transformation of tomorrow’s world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor’s vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws […]

Australia

Guest Service Agent

Job for: Locals

Apply Shortlist At Quay West Suites Melbourne we transform every guest’s stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality. Here, you will work in a stunning […]

Australia

Add Your Heading Text Here