Reservations Agent

We are currently seeking a Reservations Agent to join our vibrant team. At Radisson Blu Hotel Lusaka, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Commercial Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

• Our Commercial team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation – creating memorable moments for our guests.
• Our Reservations Agent loves the hustle and bustle of life and are passionate enough to fill our house!
• You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department.

• As Reservations Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

• Diploma in Hospitality
• 3-5 years Experience in Hotel Reservations
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

https://radissoncareers.com/job/reservations-agent-in-lusaka-zambia-jid-32395