Reservations and Communication Centre Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Reservations and Communication Centre Agent

Job Description

 

  • Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.
  • Process new bookings, modifications, and cancellations accurately in the reservation system.
  • Ensure all information is recorded correctly, including guest details, special requests, and payment information.
  • Promote hotel facilities and upsell room categories and packages to maximize revenue.
  • Maintain strong product knowledge of the hotel, room types, rates, and promotions.
  • Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.
  • Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.
  • Follow up on tentative and group bookings, ensuring conversion and accuracy.
  • Prepare daily reservation reports and assist in updating occupancy forecasts.
  • Maintain confidentiality of guest information and adhere to company policies and procedures.

 

Qualifications

 

  • Diploma or Bachelor’s degree in Hospitality, Business, or a related field.
  • Previous experience in a reservations or customer service role, preferably in the hospitality industry.
  • Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).
  • Excellent communication skills in English (Arabic is a plus).
  • Strong organizational and multitasking abilities.
  • Customer-oriented attitude with a focus on problem-solving.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Attention to detail and accuracy in data entry.

https://radissoncareers.com/job/reservations-and-communication-centre-agent-in-riyadh-saudi-arabia-jid-32386

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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