Digital Marketing Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America’s most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role

Four Seasons Hotel is seeking candidates to join our dynamic Commercial team as Digital Marketing Manager. The Digital Marketing Manager will develop and execute strategies to increase awareness of Four Seasons Hotel New Orleans and its amenities as part of a broader integrated marketing plan led by the Public Relations Director. This position works closely with the Sales and Marketing team to oversee digital marketing at the property level –  spanning website, social media, email campaigns, and digital tools –  that drive consideration and, ultimately, bookings, while ensuring a seamless user journey throughout the digital experience.

What you will do:

• Oversee social media for the hotel and its restaurant accounts, including development of monthly posting schedules, real-time content, and audience engagement.
• Work closely with Executive Chefs and Restaurant GMs to develop timely and engaging content that highlights seasonal menus, team talent, and distinctive dining experiences.
• Ensure storytelling across all platforms aligns with Four Seasons brand guidelines and tone of voice, preserving brand integrity in every piece of content.
• Assist in influencer partnerships, media visits, and digital campaigns to support PR initiatives.
• Monitor social media trends and competitors; incorporate best practices to enhance content strategies.
• Track and analyze digital performance and the success of promotional activities; prepare weekly, monthly, and ad-hoc reports; identify insights to improve KPIs.
• Support the seasonal PR and promotional calendar for the hotel, spa, and all F&B outlets, aligning with hotel-wide initiatives and guest behavior trends, as part of the property’s integrated marketing plan
• https://careers.fourseasons.com/us/en/job/REQ10364369/Digital-Marketing-Manager