Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Relations Manager

“Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

 

Job Description

 

We are looking for a FUN, PASSIONATE & EXTROVERTED Guest Relations Manager who wants to join our FANTASTIC FRONT OFFICE TEAM at our VIBRANT central London hotel. Pullman London St Pancras has 312 bedrooms and 17 meeting rooms, including the Shaw Theatre.

Responsibilities

  • Ensure the smooth operation of the Guest Relations Department, working in conjunction with the Front Office team as well as the hotel
  • Be the main contact for guests in the hotel and be there to professionally and efficiently manage all feedback which have been raised by guests
  • Be the main driver of exemplary guest service and lead by example
  • Engage with the staff to build meaningful relationships with guests
  • You will act as a point of contact for all guests using the lobby area as a base
  • Ensure that the team comply with company brand standards and audit controls
  • Assist the Welcome Manager to monitor and coach the Front Office team’s performance and assist in their personal development
  • Ensure that all fire drills, evacuations or security alerts are professionally managed in accordance with the health and safety procedures
  • Ensure that the Hotel’s well presented at all times, with particular reference to the cleanliness, internal and external maintenance
  • Ensure that the guests are completely satisfied at every stage of their stay, from check-in to check-out and you will need to liaise with all departments where necessary
  • You will report to the Operations Manager and will be responsible for the management and training for your team of Guest Relations Executives
  • Carry out Senior Duty Management shifts as per rota

 

Qualifications

 

Experience

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Welcomer Back Office

Job for: Locals

À deux pas de la Tour Eiffel, notre hôtel 4 étoiles ne se contente pas de partager la vue… il vole la vedette. Plus qu’un séjour, une expérience où le chic décontracté et l’excellence brillent encore plus fort que la Dame de Fer elle-même. Notre établissement de 430 chambres offre des vues imprenables sur le […]

France

Retail Sales Associate

Job for: Locals

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]

United States

Bellperson

Job for: Locals

Bellperson The Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position. The Bellperson will conduct themselves in accordance with the core operating standards of Fairmont Hotels. This position will be of interest to those who will quickly make a […]

Canada

Front Office Supervisor

Job for: Locals

Salary: £13.86/hour Applicants with current right to work in the UK What is in it for you: ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more) Free night stays in our UK hotels (T&C Applies) Hotel discounts for your Friends and Family Training & Development 28 days holidays per […]

United Kingdom

Front Office Supervisor

Job for: Locals

Your team and working environment: Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. Why work […]

United States

Add Your Heading Text Here