Position Purpose
As the Cluster Director of Guest Operations, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments. Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives.
In this role, you will collaborate closely with the Cluster General Manager, cluster functional leads, and the hotel management teams, particularly the Guest Operations Managers, to develop and implement strategies that enhance service delivery and operational efficiency. Your leadership and expertise will ensure seamless operations across the cluster, creating a positive experience for both guests and team members.
Duties & Key Responsibilities
Leadership & Strategic Direction:
• Provides strategic oversight to all operational departments across all hotels, including front office, housekeeping, food and beverage, and engineering, ensuring that all areas operate efficiently and align with the hotels’ goals.
• Collaborates with the Cluster General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.
• Coordinates with hotels within the cluster to ensure consistent standards and practices, leveraging synergies to enhance overall performance.
Operational Oversight & Efficiency:
• Supervises guest operations across all hotels, ensuring all departments collaborate effectively to provide an outstanding guest experience.
• Implements best practices and process improvements to optimize resources, reduce costs, and increase operational efficiency.
• Oversees the work of Guest Operations Managers at each hotel, ensuring they effectively manage their respective departments and maintain high standards of service.
Guest Satisfaction & Service Excellence:
• Ensures that guest interactions across all hotels meet or exceed service standards, promptly addressing any concerns or complaints professionally.
https://jobs.hilton.com/apac/en/job/HOT0C1JR/Cluster-Director-Of-Guest-Operations-Tru-by-Hilton
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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