Royal Service Agent

Royal Service Communications is the “information station” of the hotel.  Communications Agents must answer all internal and external calls, completing both staff and guest requests.

What you will be doing:

• Answers all calls to the hotel, external, and from within the hotel.
• Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information.
• Provides concierge information to guests as required.
• Takes all In Room Dining orders.
• Handles guest concerns and follows up to ensure satisfaction.
• Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest.
• Ensures overall guest satisfaction while exceeding expectations whenever possible.

• Typing skills at a minimum 50 words per minutes
• Computer skills including basic knowledge of Excel, Word required
• Must have a strong focus on guest service/satisfaction, and exceeding expectations
• Excellent English communication skills both verbal and written
• Ability to multitask, prioritize and work under pressure
• Post-secondary diploma or currently enrolled in Hospitality Program is an asset
• Fluency in a second language an asset

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Discounted meals in our staff cafeteria
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• https://careers.accor.com/global/en/job/part-time-royal-service-agent-in-fairmont-winnipeg-winnipeg-canada-jid-76532