With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Executive Floor Supervisor provides guidance and leadership, ensuring that consistent quality of customer service is provided to all guests in accordance with Hilton brand standards.
What will I be doing?
As the Executive Floor Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Observe performance of team members and encourage improvements.
• Monitor the Executive Floor traffic to make team membering adjustments accordingly.
• Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests.
• Resolve customer complaints by conducting thorough research of the situation and using the most effective resolution.
• Authorize revenue allowances to resolve problems only after alternative solutions have been offered.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide guest service in accordance with Hilton brand standards.
• Monitor performance of team members with performance evaluations and take disciplinary actions when required.
https://jobs.hilton.com/apac/en/job/HOT0C4IL/Executive-Floor-Supervisor
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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