Hotel Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking a Hotel Assistant Manager to lead our Front Desk team and deliver exceptional hospitality to our guests. This leadership role requires a dynamic individual who inspires their team, ensures seamless operations, and upholds our commitment to service excellence. The ideal candidate is passionate about guest experiences, demonstrates strong problem-solving skills, and fosters a positive and supportive team culture.

What you will do

• Leads, trains, schedules, and evaluates the Front Desk team, ensuring performance standards are met and addressing disciplinary matters when necessary.
• Resolves guest concerns with the highest level of hospitality and professionalism, providing accurate information and accommodating special requests whenever possible.
• Coordinates arrivals, departures, and billing needs with Sales and Catering, ensuring room blocks are accurate and that all Special Attention, Return, and Group guests are properly handled.
• Ensures all financial and credit procedures are strictly followed, promptly addressing any credit concerns in partnership with the Director of Front Office and/or Credit Manager.

What you bring

• Excellent reading, writing and oral proficiency in the English language.
• The ability to multi-task on several assignments at once.
• The ability to have strong communication skills between co-workers and guests.
• The ability to operate computer equipment and a variety of systems.
• College degree in hospitality or a related field prederred.
• Two to three years previous experience in the rooms division.
• Knowledge of various computer systems such as Opera, Givex, HOTSOS etc.
• Successful candidate must possess legal work authorization in the United States.

What we offer

• Salary Range: $72,000 – $77,000
• Health Insurance – Medical, Dental & Vision
• Company Match 401K Plan
• https://careers.fourseasons.com/us/en/job/REQ10364740/Hotel-Assistant-Manager