Front Desk Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

We are seeking a dynamic, service-oriented Front Office Manager to lead and oversee the daily operations of our front desk and guest services team. As the face of the hotel, you will ensure the highest levels of guest satisfaction, lead by example, and foster a welcoming and efficient environment for both guests and team members. This role is critical in delivering a seamless check-in/check-out experience, maintaining high service standards, and supporting a culture of excellence.

What you will do

• Set strategic and operational direction in collaboration with the leadership team

• Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Front Office team members

• Ensure effective selection, training, development, and evaluation of all team members

• Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things

• Develop strong relationships with the leadership team and employees within the Front Office and Guest experience departments and the wider Rooms Division.

• Maintain a visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel

• Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control

• Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success

What you bring

• Prior experience in a leadership role within Rooms Division in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy
• A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
• A positive, can-do attitude that shows resilience and maturity, adapting to different situations
• Impeccable communication skills
• Understanding of luxury components, with a sharp attention to detail and high focus on service
• Ability to prioritise, organise, problem solve and delegate in a demanding environment
• Strong business acumen with experience in rostering and all about costs, controlling expenses and budgets/P&L

Work Experience: 2 Years

Degree: Professional /Technician

Languages: Spanish / English

Language Ability: High

https://careers.fourseasons.com/us/en/job/REQ10362643/Front-Desk-Manager-Four-Seasons-Resort-Mallorca-at-Formentor