Guest Service Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Manager

We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Holborn

Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.

 

Job Description

 

What you’ll do…

  • Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
  • Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
  • Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
  • Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups

 

Qualifications

 

What we’re looking for…

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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