Night Auditor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Night Auditor

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

 

Job Description

 

This position is responsible for assisting the Front of House Manager in cross checking and balancing work completed during the day for all outlets on a shift basis, maintaining accurate guest accounts as well as strict security procedures to ensure guest confidentiality and safety. Ensure the highest level of customer service is offered and maintained at all times to all guests and customers.

This is a night-shift position

Key Interactions 

Internally 

  • Reception
  • Food & Beverage
  • Engineering
  • Conference Operations

Externally 

  • Contractors
  • Travel/Group Guides

 

Primary Responsibilities 

Duties 

  • Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Check details of regular guests are updated using Guest History.
  • Ensure all diary events, flags and specials are actioned.
  • Check and pass on/deliver all guest mail, messages and parcels promptly.
  • Liaise closely with Housekeeping on information relating to rooms and lost property.
  • Be fully aware of daily worksheet and ensure this form is used.
  • Ensure guest changes are completed in the PMS system
  • Ensure all account postings are accurate and necessary paperwork produced.
  • Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Ensure security procedures are maintained according to policy.
  • Complete in house balance checks .
  • All complaints to be handled promptly and efficiently.
  • Attend and participate in training sessions provided.
  • Ensure the correct welcome is given to all callers and all guests.
  • Assist guests where required
  • Complete all audit tasks as specified by the Night Auditors checklist.
  • Answer, as promptly as possible, all internal and external calls.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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