Director of Spa and Retail

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do

• Lead, inspire, and manage the Spa & Retail team, including direct supervision of the Spa Manager and Team, ensuring alignment with the hotel’s goals and Four Seasons brand standards.
• Define and execute the long-term vision and positioning of the Spa, Fitness and Retail offerings to remain competitive, innovative, and guest-centric.
• Develop and implement strategic initiatives to drive guest engagement, wellness programming, membership offerings and retail performance.
• Oversee daily operations of the Spa, Gym, Changing Rooms, Retail Boutique, Guest Activity Programs and Relaxation Lounges.
• Ensure all areas are maintained to the highest standards of cleanliness, functionality, and aesthetics in collaboration with Housekeeping, Laundry, and Engineering.
• Maintain strict adherence to health, safety, and hygiene regulations, including the maintenance of indoor water features, swimming pools, and whirlpools in coordination with Engineering.
• Oversee the training and development of all Spa & Retail personnel, ensuring team members are fully trained in Four Seasons standards and wellness best practices.

What you will bring

• Minimum of 3 years in a similar leadership role within a five-star luxury hotel in the Middle East.
• Fluency in English, both written and spoken; proficiency in Arabic is an advantage.
• Strong track record in budget management, accurate forecasting and implementing cost-control strategies.
• Proven ability to deliver outstanding guest experiences while upholding the highest service standards.
• In-depth knowledge of spa marketing, retail merchandising and strategies for revenue growth.

What you will get

• Department Head benefits as per Four Seasons Kuwait policy
• Complimentary nights at other FS Hotels worldwide
• Regular social and sports events
• Paid home leave with flight tickets
• Complimentary employee meals and Uniforms
• https://careers.fourseasons.com/us/en/job/REQ10364387/Director-of-Spa-and-Retail