Guest Service Associate – Housekeeping

• JOB PURPOSE

• To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned.
• Handling request of the external and internal customer in a professional manner.
• To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms in accordance with the LRA standards.
• To make zero defect rooms.
• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
• Responsible for maintaining designated area clean and defect free as per LRA standards.
• Empowered to give personalized service, assist guests, interact with guests and create WOW moments for the guests.
• KEY OPERATIONAL RESPONSIBILITIES

Financial- 

• Optimize the use of chemicals, equipments and supplies to save cost.
• Maintains the par stock required at the pantry.
• Helping supervisor to make store requisition.

Operational-

• Clean rooms as per the company standards and LRA standards ensuring a defect free room.
• Equipping all rooms with linen and amenities.
• Should be helpful and courteous to guests at all times.
• Should handover important messages and guest requests to the supervisors.
• Report any missing or broken property to the supervisor.
• Reports all lost and found items.
• maintains hygiene standards by building awareness of cleaning facts and chemicals used.
• Maintains high levels of personal hygiene.
• Follows periodical cleaning schedules.
• Knowledge of the proper utilization of the housekeeping attendant’s trolley.
• Ensure that the trolley is kept clean tidy and well equipped in the proper position.
• Be familiar with the deep room cleaning procedure
• https://careers.accor.com/global/en/job/guest-service-associate-housekeeping-in-pullman-new-delhi-aerocity-new-delhi-india-jid-77565