Front Office Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Agent

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

 

Job Description

 

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Reception Agent, where you will be at the forefront of our guest experience.

Starting Rate: $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.93.

Job Duties Include:  

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

  • Consistently offer professional, friendly and engaging service
  • Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
  • Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Drive rate through up-selling room brands
  • Follow departmental and hotel policies, procedures, service and safety standards
  • The role involves physical activity, including standing for extended periods, bending, and occasionally lifting items weighing up to 45 pounds.
  • Other duties as assigned

 

Qualifications

 

Your Skills & Qualifications:

  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
  • Previous experience in Front Desk or customer service an asset
  • Previous Property Management System (PMS/OPERA CLOUD) experience an asset
  • Proficient in the English language (verbal & written), second language an asset
  • Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • https://careers.accor.com/global/en/job/front-office-agent-in-fairmont-banff-springs-banff-canada-jid-77678

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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