General Manager

A General Manager for Hilton All Inclusive Hotels is responsible for managing the Hilton Tulum All Inclusive team and overall targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

What will I be doing?

As a General Manager you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. Will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage ongoing profitability of your hotels, ensuring revenue and guest satisfaction targets are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.

• Ensure all decisions are made in the best interest of the hotels and Hilton.
• Deliver achievable hotels budgets and set other short- and long-term strategic goals for the complex property.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

A General Manager for Hilton All Inclusive Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Experience as General Manager within a similar quality hotel.
• Degree or diploma in Hotel Management or equivalent.

• All-Inclusive and high-volume operation experience.
• Possess strong commercial acumen, with experience in increasing profitability.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• Excellent leadership skills.
• Exceptional communication skills.
• In-depth knowledge of the hotel/leisure/service sector.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

https://jobs.hilton.com/apac/en/job/HOT0BLJD/General-Manager-Hilton-Tulum-Riviera-Maya