Assistant General Manager

An Assistant General Manager is responsible for assisting the General Manager in managing daily hotel operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?
As the Assistant General Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
• Serve as multi-department head for Operations, Front Office and Property Operation
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
• Ensure guest and team member satisfaction
• Serve and act as General Manager in his or her absence

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• https://jobs.hilton.com/apac/en/job/HOT0C5IR/Assistant-General-Manager-Hampton-Inn-Suites-Charleston-West-Ashley