About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
External
Major Responsibilities
General
Executes all tasks assigned by his/her superiors Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model Attends and actively participates in all scheduled training sessions, daily briefings and meetings Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Set-up and maintain spa treatment rooms; locker rooms, steam & sauna, toilets, treatment rooms, pre-treatment area, waiting area, relaxation room and replenishments of refreshments. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; report customer complaints to manager immediately; assist customers in all inquiries in connection with spa services. Assist therapists with set-up and breakdown of their respective treatment areas Adheres to the hotel’s code of conduct and grooming & hygiene standards Is seen as working hands-on, assists colleagues in crunch times and retail/juice bar opening/closing and general coverage when necessary Maintains a clean and orderly work area and promotes a safe working environment Follow the daily check list of the Spa treatment rooms and reports any engineering issues to the Manager. Ensure all operational and guest supplies are fully stocked at all times (all amenities in treatment rooms, linen, accessories, etc) Retrieve fresh linen and terry items and deliver dirty linen and terry items Retrieve, deliver, and store/set-up products from purchasing in respective storage areas Treatment rooms and all spa areas to be kept immaculately clean and well maintained at all times Able to give tours of The Spa facilities to guests and be familiar with hotel and spa services and hours of operation Maintain accurate month end inventory counts for all operating supplies
