Reservation Supervisor

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a dynamic and customer-focused Reservation Supervisor to join our team in the beautiful coastal resort city of Sharm El Sheikh, Egypt. As a key member of our Front Office Department, you will play a crucial role in ensuring seamless guest experiences and optimizing our reservation processes.

• Oversee and manage the day-to-day operations of the reservation department
• Collaborate closely with Front Office team members to provide exceptional guest service
• Lead and mentor reservation staff, providing guidance and support as needed
• Ensure accuracy and timeliness of all reservations in the Property Management System (PMS)
• Identify and create opportunities for increased revenue and achieve key financial targets
• Communicate effectively with other departments regarding guest information and special requests
• Monitor and analyze reservation trends to optimize occupancy and revenue
• Handle complex reservation inquiries and resolve guest issues promptly and professionally
• Implement and maintain standard operating procedures for the reservation process
• Stay updated on local attractions and events to provide informed recommendations to guests
• Ensure compliance with all company policies and procedures related to reservations

• Proven experience in a supervisory role within hotel reservations or front office operations
• Exceptional attention to detail and ability to manage competing priorities effectively
• https://careers.accor.com/global/en/job/reservation-supervisor-in-novotel-sharm-el-sheikh-sharm-el-sheikh-egypt-jid-77848