Reservation Agent

Our adventure camp in the Hatta mountains celebrates the land’s spirit, providing countless ways to play and explore the outdoors. Fifty caravans form a lively community inspired by nomadic exploration, surrounded by hiking and biking trails throughout mountainous terrain that immerse guests in the region’s natural beauty. A central restaurant fueled by local flavors is designed for guests to gather, and a wellness center offers restorative rituals drawing from local tradition.

As we prepare to welcome our first travellers, we’re seeking a Reservation Agent who offers warmth, precision, and a passion for meaningful guest connection.

In this role, you will be the first touchpoint in our guest journey — helping create seamless, personalised experiences from the moment an enquiry arrives.

Guest Reservations & Experience Support

• Handle all reservation enquiries via phone, email, and online platforms with professionalism and care.
• Provide accurate information on accommodation types, availability, rates, packages, and property offerings.
• Process bookings efficiently and ensure all guest details are captured with accuracy.
• Identify guest needs and recommend suitable options to enhance their stay.
• Assure a smooth pre-arrival experience by coordinating special requests and clarifying stay details.

Booking Accuracy & System Management

• Maintain up-to-date reservations, modifications, cancellations, and no-shows in the PMS.
• Ensure consistency of rates, descriptions, and availability across booking channels.
• Follow reservation procedures related to deposits, payments, and confirmations.
• Support the preparation of daily and weekly reservations reports.

Collaboration & Cross-Department Coordination

• Work closely with Front Office, Housekeeping, and Operations to support guest needs and ensure a seamless arrival experience.
• Coordinate with Sales and Revenue teams to support promotions, group bookings, and special packages.
• Share guest insights, booking patterns, and enquiry feedback to support overall property performance.

Service Excellence & Guest Connection

• Deliver warm, personalised service in every interaction, reflecting the spirit of our Hatta retreat.
• Handle guest concerns related to reservations with empathy, clarity, and timely solutions.
• Act as a brand ambassador, inspiring guests with knowledge of the property, experiences, and the surrounding mountain environment.

Become the voice behind a destination built for discovery — where every conversation sparks excitement, and every booking begins a story.

https://careers.accor.com/global/en/job/reservation-agent-new-opening-hatta-in-hatta-united-arab-emirates-jid-77932