Night Team Leader

The Novotel London Bridge is hotel is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul’s Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre.

The Night Team Leader welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

Your responsibilities will include:

·      Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.

·      Checking that details of regular guests are updated using Guest History.

·      Ensuring all diary events, flags and specials are actioned.

·      Checking and pass on all guest mail, messages and parcels promptly.

·      To liaise closely with Housekeeping on information relating to rooms and lost property.

·      Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.

·      Ensuring all account postings are accurate and necessary paperwork produced.

·      Ensuring an accurate cashiering balance is performed at the completion of shifts.

·      Completing all audit tasks as specified by the Night Auditors checklist.

Your responsibilities will include:

·      Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.

·      Checking that details of regular guests are updated using Guest History.

·      Ensuring all diary events, flags and specials are actioned.

·      Checking and pass on all guest mail, messages and parcels promptly.

·      To liaise closely with Housekeeping on information relating to rooms and lost property.

·      Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.

·      Ensuring all account postings are accurate and necessary paperwork produced.

·      Ensuring an accurate cashiering balance is performed at the completion of shifts.

·      Completing all audit tasks as specified by the Night Auditors checklist.

·      Performing any other duties within the employee’s range of competence as required by management.

·      Managing Night Team, evaluating their progress and skills,