Front Desk Agent

Become part of a welcoming, energetic, and guest-focused team in the heart of downtown Indy. At Embassy Suites Indianapolis Downtown, we pride ourselves on creating exceptional experiences—for both our guests and our team members. Enjoy competitive benefits, opportunities for advancement, and a supportive workplace that feels like family. If you’re passionate about hospitality and ready to grow your career with Hilton, we’d love to meet you!

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationship
• https://jobs.hilton.com/apac/en/job/HOT0C687/Front-Desk-Agent-Embassy-Suites-Indianapolis-Downtown